Taking Customer Experience beyond the Buzz

Posted by Katharine Panessidi on Mon, Jun 27, 2016

Walk into any retailer executive boardroom and you are bound to hear the buzzword: customer experience. As technology evolves and creates ever more ways for customers to shop and engage with brands, what defines a great customer experience also evolves. Here are a few of the biggest trends shaping the future of customer experience - and some thoughts on what it all means for you.

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Topics: customer experience, seamless, ecommerce, mcommerce, mobile