Creating a Seamless Customer Experience

Posted by Katharine Panessidi on Tue, Jun 21, 2016

This year’s MITX eCommerce Summit on July 25th is focused on understanding what customers want and delivering them a seamless shopping experience. Defining and delivering a seamless experience can differ by category, however, because the same customer will behave differently depending on what they are purchasing. Combine the complexity of shopper behavior with selling a big-ticket item online, like furniture, and it requires a unique approach. An approach that respects and builds on the importance of brick-and-mortar stores to customers in a retail segment where 96% of the purchases still happen in a store.

Here are some learnings in how we approach turning furniture shoppers into furniture customers:

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Topics: e-commerce, seamless, customer experience, omnichannel, path to purchase, content, brick and mortar, MITX, mobile, ecommerce, attribution, retail

2015 MITX eCommerce Summit Storify #MITXECS

Posted by Taylor Haney on Thu, Mar 19, 2015
Hopefully you were able to join us at the 2015 MITX eCommerce Summit earlier this month! If you weren't able to attend or just want to review some of the key take-aways, check out our #MITXECS storify below.
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Topics: e-commerce, MITX

Selling Technology to People Who Don’t Understand Technology

Posted by Taylor Haney on Thu, Feb 26, 2015

Our 2015 MITX eCommerce Summit is Tuesday! As we finish out this week we have one more guest blog for you. Ryan Mulloy, Experience Design ACD at SapientNitro discusses factors to consider when designing your eCommerce experience and content. Interested in guest blogging next month? E-mail taylor[at]mitx[dot]org.

As an Experience Design ACD at SapientNitro, he gets to work with some of today's biggest brands on cutting-edge omnichannel experiences that span desktop to mobile to in-store to DOOH. With over 15 years of experience to pull from, he finds himself most comfortable embedding himself in the culture of other companies and leveraging a creative background to design experiences that are useful, usable and desirable.

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Topics: e-commerce, MITX, technology