User Experience Take-aways

Posted by Kiki Mills on Fri, Mar 27, 2009

On Thursday, March 19th, MITX held the first installment of our User Experience Series titled User Experience - How it's Changed and Why it's Important. Check out #MITXUX if you want to see the whole conversation on Twitter. But like me, I know you're pressed for time, so I thought I'd give you my recap.

Books Referenced:

  • Designing for Interaction
  • Don't Make Me Think (recommended twice)
  • Groundswell
  • Everything Is Miscellaneous (recommended twice)
  • How Buildings Learn
  • Neuro Web Design
  • Paradox of Choice
  • Predictably Irrational: The Hidden Forces That Shape Our Decisions
  • The Tipping Point
  • The User Is Always Right
  • Visual Explanations
  • Thoughtful Interaction Design

Blogs Referenced:

Attendees Blog Posts:

#MITXUX - Top 10 Tweets

  • matto: I'd rather design, and continuously redesign, for comfort rather than delight. As a goal at least. Don't want to avoid delight. #mitxux
  • MITX: #mitxux important question to ask yourself, when was the last time you watched your users use your product? Personas are not enough
  • matto: Good designers are like 5 tool players in baseball. Able to research, wireframe, design, code... much nodding by panelists. #mitxux
  • lcusson: #MITXUX gather evidence as early as possible in the process to ensure your project's on the right track in the consumer's mind
  • matto: Audience ?: What is UX ROI? Fidelity uses Customer Experience Index to track. Not only device, but helps with defining baseline. #mitxux
  • lcusson: #MITXUX usability team can be the voice of the customer in many organizations
  • matto: Toby: Design your home page as a welcoming page but also as a wayfinding page when user goes there from a deep link. #mitxux
  • matto: Fred (Fidelity): "Make you brand show through even in the bad times." Focus on making a pos exp even out of the errors. #mitxux
  • lcusson: #MITXUX meet the needs of usefulness and comfort, then strive for delight & pleasure
  • MITX: #mitxux one speaker notes a good user experience is when the "user's" expectations are exceeded